Customize a plan and choose the options that works best for your team.
DEPENDING ON NEEDS
- Formal agreement and documentation to be delivered
- Annual or multi-year license, which provides for unlimited use of the platform and standard updates and maintenance
- Add-on features (e.g. compliance modules like CCPA, custom data specifications, etc.)
- Initial Term and renewal cycle
- Support Level (SLA)
- Initial implementation and configuration to match customer needs
- Hosting (N/A if self-hosted)
- Additional training (optional)
Business Day Support: response within 3 hours during business hours (24 hr response off-hours) for data stoppage or outage.
Able to sign a multi-year contract?
Looking for Business Critical support or help customizing your data warehouse loading behavior? Let's chat about a custom support plan
WHAT KIND OF SERVICE LEVEL
CAN YOU EXPECT
WITH ANY CONTRACT?
Event Ingestion Accuracy
valid events ingested from external or internal sources
Event Ingestion Latency
under 300ms response time
events ingested resulting in non-400 response from an external destination